Blackboard FAQs

First-time users must use this format for your password:

Ammddyy####!

• Capital A
• Date of birth (2 digits for the month, 2 digits for the day and the last 2 digits of the year)
• Last 4 digits of your "A Number" (student ID number)
• Then add an exclamation mark (!).

If you need to reset or change your password, visit MyPassword.

If you are still having issues logging into Blackboard please contact Digital Learning Support.

Web browsers like to keep a cache (copy) of a page to use if you return to that site again later. This saves time and avoids loading the same page all over again. Sometimes those copies can get out-of-date or cause issues, and you'll need to clear them out.

For most browsers you can clear the cache with a simple shortcut:

• Ctrl-Shift-Delete (Windows)
• Command-Shift-Delete (Mac)

Supported Browsers

Be sure to keep your system and browser up to date. Visit Blackboard Browser Support for details on which browsers and versions are compatible with the Blackboard system.

Other considerations

• Depending on the types of materials used in your course, you may need additional programs to view and open files (e.g., Microsoft Word, Excel, PowerPoint).
• Some classes may have specific requirements for additional software. These requirements will be listed in the course syllabus.

Courses do not appear until the first day of class. If your course does not appear then, please contact Digital Learning Support so we can look into your account.

Honorlock is the new application for online proctored exams. Get Honorlock tutorials and more details at the Online Support Center.